These days business professionals must deal with more different forms of communication than they ever had before, and that is why voicemail to email is a really great feature.
There is a continuous stream of voicemails, phone calls, text messages, faxes, and emails coming, and it expected that you keep up with all of that information, as well as make sense of all of it, and respond to all of those people located in various locations.
It is very easy to see why some business professionals may become really overwhelmed on this task, and the reason why some customers are unintentionally being overlooked. Take a look at AnswerFirst call centers and see what they can do for you.
One basic solution to the problem is combining various communications streams with each other using voicemail to email services. That makes it a lot easier to see the messages and then respond to them.
A majority of businesses are doing this already by using fax to email services, however much fewer are using a service right now for transferring voicemails to email accounts.
Those services enable you to listen to your voicemails inside of an email inbox like you would over the phone, only more efficiently and within the same location that all of your business emails come from.
It is really easy to see there are immediate benefits right away to these solutions, but there are additional benefits offered by voicemail to email services you might not be aware of.
Below we will break down 6 of the greatest benefits offered by voicemail to email services and how they may benefit the business professional on a daily basis.
How Voicemail to Email Services Actually Work
After you have paid for a service that has been designed for recording and transferring your messages over to email, it is surprisingly simple to use the service.
The first step is connecting your voicemail inbox up with your service provider. Usually, this is as simple as giving your voicemail inbox code and number. All you need to do is follow the provided straightforward steps to connect up your account and then you will be all set.
After your voicemail is connected with your service, then they will ask you to provide an email address to send your messages to. They can be sent to a private email address to view them personally, or to a public email address for things like customer service management.
After your accounts are linked together, your voicemail will then be routed to the email address you added to your service account. You can then open up your emails, then click on a voicemail and listen to it, or store it to listen to later or send it to a colleague.
Exploring the Advantages
Several clear benefits are provided by a service directing voicemail to an email box. However, there are also some other benefits that are not quite so obvious. We will be exploring all of the potential benefits that are offered to help you determine exactly what this type of service will be able to do for you.
Your Voicemails Will Be Seen Sooner to Achieve More Efficient Response Times
One big benefit that business users are provided by voicemail to email services is that the service makes it so much easier to see that the voicemails are in there to begin with. These days most business workers heavily rely on email for communicating with customers. When the voicemail is sent to an email box, it turns into another form of communication that goes through the same stream you are dealing with already.
Most business owners these days understand how crucial is it providing fast customer care to existing and new customers. These days customers expect to get help promptly and judge a business based on how fast they hear back after asking for help. By making it easier to see new voicemails pop up, it will help to ensure that your business is responsive and quick to most customer needs coming in, that is good for the success of your business.
Eliminate the Need For Checking Your Inbox
Many business owners might think that checking their inbox all through the day may appear to be a standard practice or a task that is done on a regular basis. Even though you may be used to that practice, that does not mean it is efficient. Rather than watching out for notification signals, or wasting a lot of time checking your voicemail inbox only to discover it is empty, then voicemail to email will take that need away for those practices.
When a voicemail comes in you will get a notification like you do with any other kind of email message. That allows you to immediately know that there is something that needs your attention. Another location can be eliminated where you check over the course of the day, and instead focus all of your messages in one efficient system that has voice mail transfer service to streamline the practices of your business and stay on top of all of the important customer needs when they come up so that you collect customer feedback and then make the most of it all.
Improved Access Capabilities
When you send voicemails to an email inbox, they can be made accessible in additional locations. A majority of professionals these days are able to access their email on their smartphones, computers, tablets, and almost any other device they may own. Rather than being tied down to having to listen to voicemails on your company’s phone system, or on a business cell phone, you can listen to them where you are able to receive your email. It is especially beneficial for having a voicemail to email system when you have remote workers since it makes it a lot easier for them to provide support no matter what their location is.
Allows for Customer Service Collaboration
If properly implemented, the system allows multiple workers to be able to handle messages that enter seamlessly into the same inbox. Workers can remove voicemails easily when they are on the go, or get them filed away safely, and then multiple workers will be able to stay on top of your customers needs. For the purposes of customer support, being able to handle incoming voicemails collaboratively is a very efficient way to do things. Multiple workers can be assigned to handle incoming messages whenever a business is really busy to ensure that customers get the help they deserve even sooner. When you add that service and a Live Chat solution you will be able to meet the needs of many more customers with just a small customer service team.
Useful for Effective Record Keeping
When you use a service that transfers your voicemails over to an email box it can be helpful to organizations and record keeping. Business users these days often have to resort to either taking notes or text entries being made into a system to record notes made from voicemails that have been received. However, voicemails that are in an email box actually can be filed away and then hold onto in an orderly and neat way. Numerous business these days have an email archive system set up, and voicemail emails are able to fit into the systems seamlessly and neatly.
Multiple copies of voicemail emails can even be made and then distributed to various locations for your recording keeping or to keep other team members caught up on everything. After your message is stored in email, it becomes immediately easier to track, useful and more flexible.
There are plenty of valid reasons to make it obvious that businesses really can benefit through transferring their voicemail messages to an email inbox. The service is not especially new or hard to get implemented, however it is one of the major upgrades that can be made for your company’s current setup. Your customer service’s efficiency can be improved, to hep to reduce your customer response times and then make everyone much happier and these systems are affordable and easy to implement, so there is no reason to not do it.